TATOC Consumer Helpline

Email: info@tatocconsumerhelpline.eu

UK Helpline: 0845 230 2430 | 0345 230 2430

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    TATOC Helpline Consumer Guides

    Looking for timeshare advice? Think you have been scammed and need help claiming it back? Want to find a reputable timeshare resale company? Then the TATOC Helpline Consumer Guides will be able to help. TATOC has put together a number of consumer guides on a range of topics which you can read online or download. You can view the full…

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    in: Current News, featured  | 

    Helpline launches LiveHelp function

    The TATOC Consumer Helpline has launched a new LiveHelp function on their website for those who prefer to communicate online rather than telephone or email for assistance and support. The live support function will be open during working hours (Monday to Friday, 9am to 5pm) and opens a direct line of communication with website visitors. It will allow the Helpline…

Timeshare guides

Spanish law consumer guide published

The TATOC Consumer Helpline has added a new timeshare consumer guide (Guide 32) relating directly to Spanish Law 4/2012 and 42/1998 and provides important information for those with timeshare ownership in the country. The full guide can be read and downloaded here: Guide 32 The TATOC Consumer Helpline guides are written and regularly updated by the TATOC team to reflect…

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  • Timeshare guides

    New timeshare consumer guide added

    The TATOC Consumer Helpline has added a new timeshare consumer guide (Guide 63) for Diamond Resort International points owners looking to sell or resign their points ownership. The full guide can be read and downloaded here: Guide 63 The Guide 62 for Diamond Resort weeks owners looking to resign their weeks ownership has also been updated and can be read…

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    Testimonial: Peter Madge

    Testimonial: Peter Madge Thank you very much for your email today and for the advice guides that you attached. I have also received your list of approved resale companies (from TATOC), which is just what I was hoping for. I have passed all this onto my relative who is struggling to get out of her contract, and I am very…

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    TATOC publishes winter issue of Sharetime magazine

    Europe’s leading consumer association for timeshare owners, The Timeshare Association (Timeshare Owners and Committees), widely known as TATOC, has published the winter issue of its consumer magazine, Sharetime. This is the 20th edition of the free magazine produced by the association for timeshare owners and the committees/HOA who represent them. TATOC resort members, affiliates and supporters provide all the stories,…

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    Testimonial: Gary Smith

    Testimonial: Gary Smith Thanks for the information – may well go down this route after I have another go at the company quoting council directive 93/13/EEC unfair terms in consumer contracts. Thanks again for your help.

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    Testimonial: Jenny & Alan Wood

    Testimonial: Jenny & Alan Wood Many thanks for your prompt response to our email and the helpful attachments. We have decided it would be best if we cancelled our appointment with the company and complete the TATOC helpline online form.

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  • Solution For Timeshare

    Solution For Timeshare advert ruled misleading

    Solution For Timeshare, a company linked to ITRA, claims to offer a ‘legal cancellation’ of timeshare contracts to owners. Following a complaint by KwikChex about the testimonials featured on the company’s website (www.solutionfortimeshare.com), in which it challenged whether these were genuine, the Advertising Standards Association (ASA) carried out an investigation. It is also noted that similar testimonials, with different names…

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  • Dyserth Falls

    Important: Dyserth Falls

    The TATOC Consumer Helpline has been informed that Dyserth Falls was temporarily closed on 13th January 2015 and was due to re-open on 14th February 2015. We have since been informed that Dyserth Falls personnel have been laid off and no dates can be given on the re-opening of the resort. If you have bookings through an exchange company to…

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    Important message from Harry Taylor

    TATOC CEO and executive chairman Harry Taylor’s mobile phone has been stolen. He has asked that any messages, emails, texts or telephone calls sent from this phone be ignored as they are not from him. A replacement phone will be delivered on Friday.

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    Testimonial: Reg Dunbar

    Testimonial: Reg Dunbar Many thanks for your advice.  I have made more enquiries and it appears you saved a lot of grief, money and inconvenience.

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Address

Physical Address:
Manchester House
84 -86 Princess St
Manchester
United Kingdom
M1 6NG

Registered Address:
Timberley
South Street
Axminster
Devon
EX13 5AD

Contact Details

E: info@tatocconsumerhelpline.eu
T: UK Helpline: 0845 230 2430 or 0345 230 2430

Registered in England no: 08393380

A Company Limited by Guarantee

TATOC Consumer Helpline is a charity registered with the Charity Commission registered no: 1158892

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