TATOC Consumer Helpline Christmas Opening Hours Friday 23 December – 9am to 5.00pm Sunday 25 December – Closed Monday 26 December – Closed Tuesday 27 December – Closed Wednesday 28 December – Closed Thursday 29 December — Closed Friday 30 December – Closed Saturday 31 December to Monday 2 January – Our office will be closed for…
TATOC is a consumer association run ‘by timeshare owners for timeshare owners’ and has grown and evolved tremendously since it was formed in 1989.
At the heart of this evolution has been our members and our mission ‘to safeguard and enhance the timeshare holiday experience for existing and prospective users and to be the voice of owners.’
Today, TATOC is the largest consumer association for timeshare owners in Europe with over 90 resort members throughout Europe and Africa representing thousands of timeshare families. Find out more about TATOC’s activities here.
In addition to resort membership, there is an individual membership scheme for timeshare owners or other interested individuals who wish to become a personal member and support the association’s activities.
Central to its services has been the establishment of the consumer helpline at TATOC’s offices in Manchester.
Since it started in 2008 the helpline has received more than 24,000 telephone calls/e-mails and now receives around 1,000 consumer contacts every month. The helpline has assisted consumers to either recover, or better still to avoid losing, more than £3 million. The majority of consumer questions and difficulties are covered by Timeshare Consumer Guides.
Serving individual timeshare owners, owner committees, resorts, and reputable timeshare companies TATOC has developed into a significant force within the European timeshare industry.
TATOC is now recognised as the authoritative voice of timeshare owners. TATOC has visited both the European Commission and European Parliament and provided evidence to the House of Lords as representatives of timeshare owners. Our remit extends to working with police forces, solicitors and banks across the country when consumers experience problems.
TATOC also runs a programme of resort accreditation for quality timeshare resorts or clubs who choose to be examined to ensure they meet the stringent consumer-based standards of TATOC’s Code of Conduct and associated Codes of Practice.
Accredited resorts have to prove they provide an excellent timeshare holiday experience to their owners and visitors. Quality resorts can proudly fly the flag of accreditation and display a plaque in reception to boast their consumer credentials.
Supporting the association’s mission to “safeguard and enhance the timeshare holiday experience”, TATOC has a recognised timeshare Code of Conduct and associated timeshare Codes of Practice. These codes are a commitment by TATOC, its members, affiliated companies and accredited resorts to focus on the best interests and protection of consumers and protect the good name of the reputable timeshare industry.
The Code of Conduct contains the 11 principle objectives TATOC believes are essential to deliver on its mission. The Code of Conduct and Codes of Practice are in the process of being registered with UK government departments as the authoritative consumer codes for timeshare owners and businesses.
All affiliated businesses who have signed up to the TATOC Code of Conduct can be found in the TATOC Business Directory and this is your assurance that they follow the highest levels of customer service.
TATOC publishes a quarterly magazine, Sharetime, which provides news, stories and advice to all timeshare owners, members and affiliates and has launched an Online Knowledge Base to support timeshare owners and the committees who represent them. This is only available to members.
The timeshare world is a now a very different place to 1989. There are new companies, new products and new European regulations covering timeshare and other long-term holiday products. TATOC is working with major timeshare companies in a joint consumer/industry forum to ensure that timeshare evolves to meet the changing needs of current and future owners and continues to provide a modern, high quality, cost effective, holiday experience to its users.
Be a part of TATOC. Join us and support us in our work. We’d love to have you – either as an individual member, through your resort owners’ committee or as a quality affiliated company.
To find out more about membership, contact the association’s CEO Harry Taylor on firstname.lastname@example.org