TATOC Consumer Helpline

Email: info@tatocconsumerhelpline.eu

UK Helpline: 0845 230 2430 | 0345 230 2430

TATOC Consumer Helpline Guide No. 31

Bogus solicitors and legal firms.

There is a great deal of concern within the industry and consumer bodies about companies who target timeshare owners promising to take action to recover money they have lost in unhappy deals with timeshare marketing companies, resale companies, other holiday products such as holiday packs & Discount Travel Membership Clubs, Cash-back schemes, reclaim certificates, etc. often claiming to be acting in conjunction with local or national government agencies to recover lost money.

A considerable number of people have been prosecuted in Spain for fraudulently presenting themselves as legal companies and taking money from unfortunate people who have already lost money to other fraudulent practices or failed holiday scheme. They are extremely convincing and persuasive in their approach. Don’t become another victim yourself.

We recommend timeshare Owners never give money to anybody who ‘cold-calls’ them, never to make payment upfront, and never without first checking very thoroughly their credentials and authority to act in the particular case.

If you do decide to pay any company (having done your research very thoroughly) make sure you do so through a UK registered credit card company to ensure you have the protection of Section 75 of the 1974 Consumer Credit Act.

A European Directive 2008/122/EC which is implemented in all EU member states covering Timeshare and Holiday Clubs made it illegal for a company to cold call you and ask for any form of upfront payment within a mandatory 14-day withdrawal period.

If you are approached by any individual solicitor or legal company who request any form of upfront payment we recommend you speak to an official government agency and the Law Society from the appropriate country to verify their credentials, their legitimate involvement and the requirement to pay them any upfront money.

If you are genuinely entitled to any money because a company has gone into liquidation you will be contacted directly by an official agency or by the liquidator.


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tatoc consumer help

TATOC, the Timeshare Association, is celebrating its 25th anniversary in 2014. The TATOC Consumer Helpline is TATOC's flagship service providing advice, support and information to timeshare owners and the general public. If you have a question about timeshare, don't hesitate to contact the Helpline team.

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