Bogus solicitors and legal firms.
There is a great deal of concern within the industry and consumer bodies about companies who target timeshare owners promising to take action to recover money they have lost in unhappy deals with timeshare marketing companies, resale companies, other holiday products such as holiday packs & Discount Travel Membership Clubs, Cash-back schemes, reclaim certificates, etc. often claiming to be acting in conjunction with local or national government agencies to recover lost money.
A considerable number of people have been prosecuted in Spain for fraudulently presenting themselves as legal companies and taking money from unfortunate people who have already lost money to other fraudulent practices or failed holiday scheme. They are extremely convincing and persuasive in their approach. Don’t become another victim yourself.
We recommend timeshare Owners never give money to anybody who ‘cold-calls’ them, never to make payment upfront, and never without first checking very thoroughly their credentials and authority to act in the particular case.
If you do decide to pay any company (having done your research very thoroughly) make sure you do so through a UK registered credit card company to ensure you have the protection of Section 75 of the 1974 Consumer Credit Act.
A European Directive 2008/122/EC which is implemented in all EU member states covering Timeshare and Holiday Clubs made it illegal for a company to cold call you and ask for any form of upfront payment within a mandatory 14-day withdrawal period.
If you are approached by any individual solicitor or legal company who request any form of upfront payment we recommend you speak to an official government agency and the Law Society from the appropriate country to verify their credentials, their legitimate involvement and the requirement to pay them any upfront money.
If you are genuinely entitled to any money because a company has gone into liquidation you will be contacted directly by an official agency or by the liquidator.
Download the guide: tatocconsumerhelplineguide-31
TATOC, the Timeshare Association, is celebrating its 25th anniversary in 2014. The TATOC Consumer Helpline is TATOC's flagship service providing advice, support and information to timeshare owners and the general public. If you have a question about timeshare, don't hesitate to contact the Helpline team.
Money recovered Jan – Oct 2016
*This is the amount of money that the Helpline has been able to assist clients reclaim if all advice has been followed.
— December 20, 2016
TATOC Consumer Helpline Christmas Opening Hours Friday 23 December – 9am to 5.00pm Sunday 25 December – Closed Monday 26 December – Closed Tuesday 27 December – Closed Wednesday 28 December – Closed Thursday 29 December — Closed Friday 30 December – Closed Saturday 31 December to Monday 2 January – Our office will be closed for…
— March 18, 2014
Looking for timeshare advice? Think you have been scammed and need help claiming it back? Want to find a reputable timeshare resale company? Then the TATOC Helpline Consumer Guides will be able to help. TATOC has put together a number of consumer guides on a range of topics which you can read online or download. You can view the full…
— March 18, 2014
The TATOC Consumer Helpline has launched a new LiveHelp function on their website for those who prefer to communicate online rather than telephone or email for assistance and support. The live support function will be open during working hours (Monday to Friday, 9am to 4:30pm) and opens a direct line of communication with website visitors. It will allow the Helpline…