TATOC Consumer Helpline

Email: info@tatocconsumerhelpline.eu

UK Helpline: 0845 230 2430 | 0345 230 2430

TATOC Consumer Helpline Guide No. 62

Diamond Resorts resignation of weeks ownership.

Diamond Resorts owners have a voice through representatives elected from amongst the owners, and we recommend owners who require information on resignation contact their owners’ committee for the most up to date information.

The representatives will explore all options and coordinate any actions to the DRI management team on behalf of all owners. Details of owners’ representatives are available from DRI if you do not have this.

It is important that you study the ownership documents from when you purchased your points (especially for owners who purchased under GVC and Sunterra) and anything relevant you may have received or signed since that time to see what they say about resignation or becoming a maintenance fee defaulter.

In recognition that there can be certain exceptional circumstances for owners, Diamond Resort will take into consideration the following:

1.    Death of either member with no possibility of transferring to family members – copy of death certificate will be required.

2.    Bankruptcy or CAB/ solicitor’s involvement to resolve serious debt issues – specific documentary evidence detailing income, outgoing, assets and liabilities will be required.

3.    Over 75 years old with no possibility of transferring to family members – copy of birth certificate will be required.

4.    Medical problems/terminal illness necessitating reduced travel and/or decrease in financial resources to maintain membership – medical evidence will be required.

If you qualify for any of the above circumstances, please call Diamond Resorts International directly to discuss this with them on 0345 359 0005.


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tatoc consumer help

TATOC, the Timeshare Association, is celebrating its 25th anniversary in 2014. The TATOC Consumer Helpline is TATOC's flagship service providing advice, support and information to timeshare owners and the general public. If you have a question about timeshare, don't hesitate to contact the Helpline team.

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