The TATOC Consumer Helpline has been informed that Dyserth Falls was temporarily closed on 13th January 2015 and was due to re-open on 14th February 2015.
We have since been informed that Dyserth Falls personnel have been laid off and no dates can be given on the re-opening of the resort.
If you have bookings through an exchange company to visit the resort, we would advise that you contact that company immediately to obtain more information on your bookings.
Any fractional owners who have entered into contracts through WMB Sales/Expert Resort Solutions should contact the TATOC Consumer Helpline team on 0845 230 2430 or visit the consumer advice section of this site where you’ll find information on how to take action through the Credit Consumer Act.
If you have any payments that are contractually due to the original home resort and if you are still receiving requests for payments, you must deal directly with the original home resort.
Longstanding timeshare members at Dyserth Falls are advised to contact Continental Trustees, the resort’s trustee, (now part of FNTC) by e-mailing firstname.lastname@example.org for more information.
Dial an Exchange: 01756 749966
RCI: 0845 60 86 380
UK Resort Exchange: 01738 623959
TATOC, the Timeshare Association, is celebrating its 25th anniversary in 2014. The TATOC Consumer Helpline is TATOC's flagship service providing advice, support and information to timeshare owners and the general public. If you have a question about timeshare, don't hesitate to contact the Helpline team.
Money recovered Jan – Oct 2016
*This is the amount of money that the Helpline has been able to assist clients reclaim if all advice has been followed.
— December 20, 2016
TATOC Consumer Helpline Christmas Opening Hours Friday 23 December – 9am to 5.00pm Sunday 25 December – Closed Monday 26 December – Closed Tuesday 27 December – Closed Wednesday 28 December – Closed Thursday 29 December — Closed Friday 30 December – Closed Saturday 31 December to Monday 2 January – Our office will be closed for…
— March 18, 2014
Looking for timeshare advice? Think you have been scammed and need help claiming it back? Want to find a reputable timeshare resale company? Then the TATOC Helpline Consumer Guides will be able to help. TATOC has put together a number of consumer guides on a range of topics which you can read online or download. You can view the full…
— March 18, 2014
The TATOC Consumer Helpline has launched a new LiveHelp function on their website for those who prefer to communicate online rather than telephone or email for assistance and support. The live support function will be open during working hours (Monday to Friday, 9am to 4:30pm) and opens a direct line of communication with website visitors. It will allow the Helpline…