TATOC Consumer Helpline

Email: info@tatocconsumerhelpline.eu

UK Helpline: 0845 230 2430 | 0345 230 2430

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    TATOC Consumer Helpline Christmas Opening Hours

    TATOC Consumer Helpline Christmas Opening Hours       Friday 23 December – 9am to 5.00pm Sunday 25 December – Closed Monday 26 December – Closed Tuesday 27 December – Closed Wednesday 28 December – Closed Thursday 29 December — Closed Friday 30 December – Closed Saturday 31 December to Monday 2 January – Our office will be closed for…

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    TATOC Helpline Consumer Guides

    Looking for timeshare advice? Think you have been scammed and need help claiming it back? Want to find a reputable timeshare resale company? Then the TATOC Helpline Consumer Guides will be able to help. TATOC has put together a number of consumer guides on a range of topics which you can read online or download. You can view the full…

TATOC Consumer Helpline Guide No. 83

Chargeback – help when you paid by debit card.When you pay for goods and services using a credit card or specific loan agreement you are entitled to consumer protection under section 75 of the 1974 Consumer Credit Act. However, this…

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  • TATOC Consumer Helpline Guide No. 84

    Unsolicited calls. Timeshare Owners are frequently pestered by unsolicited calls from companies who have considerable information about their timeshare ownership. Contrary to what these companies often say there is no general database of timeshare owners to which they can have…

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  • FAQ 1: What is timeshare?

    The legal definition of timeshare is a holiday product ‘of a duration of more than one year under which a consumer, for consideration, acquires the right to use overnight accommodation for more than one period of occupation’.  In short, timeshare is a long-term holiday product giving owners access to a wide range of holidays each year for a number of…

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  • FAQ 3: Is timeshare safe?

    A new timeshare directive – Directive 2008/122/EC – for the “protection of consumers in respect of certain aspects of timeshare, long-term holiday products, re-sale and exchange” was passed by the European Parliament in Strasbourg on 22nd October 2008. The new Directive received widespread support from industry bodies, consumer representatives and government agencies. It gives consumers better protection and confidence when…

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  • FAQ 5: What is TATOC and what does it do?

    TATOC is a consumer association run “by timeshare owners for timeshare owners”, and has grown and evolved tremendously since it was formed in 1989. At the heart of this evolution has been our members and our mission “to safeguard and enhance the timeshare holiday experience for existing and prospective users and to be the voice of owners.” Today, TATOC is…

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  • FAQ 8: I think I have lost money to a scam timeshare resale company. Can you help?

    Unfortunately there are a number of scam timeshare resale companies operating in a dishonest or illegal manner who prey on timeshare owners offering them false hope of selling their timeshare property for unrealistically high prices.  Many imply or even state they have a buyer already waiting and ready to purchase the timeshare, often saying the purchaser has already paid a…

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  • TATOC Consumer Helpline Guide No. 85

    Take-over, termination and rental offers. For too long there have been a number of unscrupulous companies who target timeshare owners saying they have a buyer for their timeshare product, often for grossly inflated prices, but require a substantial advance payment…

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  • FAQ 2: What are the different types of timeshare ownership?

    When timeshare originally began in the 1960s, owners would typically buy one or more specific week(s), in a specific apartment at a specific resort. This is known as fixed week timeshare. For example, week 32 in apartment ‘Seaview 5’ at the Flamingo Royal resort in Spain.  They would use this dedicated week each year on an ongoing basis. Over time…

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  • FAQ 4: How can I purchase timeshare?

    You are able to purchase timeshare in a number of ways and doing your homework could save you money so it is worth shopping around. First of all, decide whether you want to buy a week (and then what time of year) or timeshare points. You can buy these from: Directly from a timeshare developer From a timeshare resale company…

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  • FAQ 6: How can I become a TATOC member?

    Individual TATOC membership is now available and has been developed for timeshare owners whose resorts do not have owner representation (so do not have a committee that can become members). Membership is also open to timeshare owners whose resort committees are already full members of TATOC and who want to support TATOC’s activities independently. The price for lifetime membership is just £20. If…

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Address

Physical Address:
Manchester House
84 -86 Princess St
Manchester
United Kingdom
M1 6NG

Registered Address:
Timberley
South Street
Axminster
Devon
EX13 5AD

Contact Details

E: info@tatocconsumerhelpline.eu
T: UK Helpline: 0845 230 2430 or 0345 230 2430

Registered in England no: 08393380

A Company Limited by Guarantee

TATOC Consumer Helpline is a charity registered with the Charity Commission registered no: 1158892

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