TATOC Consumer Helpline

Email: info@tatocconsumerhelpline.eu

UK Helpline: 0845 230 2430 | 0345 230 2430

  • in: Current News, featured  | 

    TATOC Consumer Helpline Christmas Opening Hours

    TATOC Consumer Helpline Christmas Opening Hours       Friday 23 December – 9am to 5.00pm Sunday 25 December – Closed Monday 26 December – Closed Tuesday 27 December – Closed Wednesday 28 December – Closed Thursday 29 December — Closed Friday 30 December – Closed Saturday 31 December to Monday 2 January – Our office will be closed for…

  • in: featured  | 

    TATOC Helpline Consumer Guides

    Looking for timeshare advice? Think you have been scammed and need help claiming it back? Want to find a reputable timeshare resale company? Then the TATOC Helpline Consumer Guides will be able to help. TATOC has put together a number of consumer guides on a range of topics which you can read online or download. You can view the full…

  • in: Current News, featured  | 

    Helpline launches LiveHelp function

    The TATOC Consumer Helpline has launched a new LiveHelp function on their website for those who prefer to communicate online rather than telephone or email for assistance and support. The live support function will be open during working hours (Monday to Friday, 9am to 4:30pm) and opens a direct line of communication with website visitors. It will allow the Helpline…

FAQ 8: I think I have lost money to a scam timeshare resale company. Can you help?

Unfortunately there are a number of scam timeshare resale companies operating in a dishonest or illegal manner who prey on timeshare owners offering them false hope of selling their timeshare property for unrealistically high prices.  Many imply or even state they have a buyer already waiting and ready to purchase the timeshare, often saying the purchaser has already paid a…

Continue Reading ...
  • FAQ 13: I keep receiving unsolicited telephone calls. How can I stop this?

    Timeshare owners are frequently pestered by unsolicited telephone calls from companies who have considerable information about their timeshare ownership. Contrary to what these companies often say there is no general database of timeshare owners to which they can have access. Every timeshare company, whether a timeshare resort, a management company or an exchange company, rigorously guards their members’ data for…

    Continue Reading ...
  • FAQ 15: What are management fees and what do they cover?

    When you purchase a week of timeshare, points in a timeshare points-club or other long-term holiday ownership products an initial purchase price is paid to the vendor for which you receive the right-of-use of the product for a given number of years.  Full details of this right-of-use will be in the contract and/or governing documents.  In addition to the initial…

    Continue Reading ...
  • FAQ 17: I have been for an extra levy on top of my management fees. Is this legal?

    Although annual management fees are used to manage and maintain a resort it sometimes happens that additional money is required to meet some considerable and unexpected expenditure. It could be some major refurbishment or building work is required or shortfalls sometimes result from changes in taxation rules or currency exchange rates etc. When this happens a resort/club will inform owners…

    Continue Reading ...
  • FAQ 19: Can I hand my timeshare back and walk away?

    Some resorts/Clubs have a facility within their Constitution for owners to resign their membership, sometimes with the payment of a service charge. Other resorts/Clubs do not have such a facility, especially where the terms of ownership are “in perpetuity”. In these cases timeshare owners are told by their resort/management company that resignation is not possible. Some Timeshare Owners reach a…

    Continue Reading ...
  • FAQ 21: What are timeshare trustees?

    When a consumer purchases timeshare, they purchase ‘occupancy rights’ in respect of certain holiday accommodation belonging to the developer.  The nature of the ‘occupancy rights’ is defined in the timeshare contract. The most common structure for timeshare in the UK, and also used in other parts of Europe, is the ‘Club-Trust’ structure which is handled by timeshare trustees. Further information…

    Continue Reading ...
  • FAQ 14: What is timeshare perpetuity?

    Timeshare is a long-term holiday product purchased for a number of years. The duration of the product will be detailed in the timeshare contract and in the governing document for the product (the constitution, articles, scheme rules etc.) Some products are for a fixed period of time (for example five or 10 years), others have a fixed end date (for…

    Continue Reading ...
  • FAQ 16: Why do management fees increase?

    Management fees (also known as maintenance fees) vary considerably and are dependent on the specific resort/product and the size/amount of timeshare purchased.  Details of the maintenance fees, how they are set, when they are payable, how they can be changed, etc. will be in the Constitution of the timeshare resort or Club. Maintenance fees are set each year in line…

    Continue Reading ...
  • FAQ 18: What happens if I don’t pay my management fees?

    If you have any problems with your timeshare ownership, or if you have difficulty in paying annual management fees for any reason, check your constitution for the developers policy on payment of fees or make immediate contact with your resort and owners committee. Simply stopping the payment of fees is never the best course of action. Stopping payment of fees…

    Continue Reading ...
  • FAQ 20: Can I buy my way out of my timeshare?

    Timeshare products are sold in a number of ways.  Some for a fixed period of time (for example five or 10 years), others have a fixed end date (for example the operation of the scheme will end in 2020).  Some timeshare products are sold “in perpetuity”. If you no longer wish to own your timeshare there are a number of…

    Continue Reading ...

Address

Physical Address:
Manchester House
84 -86 Princess St
Manchester
United Kingdom
M1 6NG

Registered Address:
Timberley
South Street
Axminster
Devon
EX13 5AD

Contact Details

E: info@tatocconsumerhelpline.eu
T: UK Helpline: 0845 230 2430 or 0345 230 2430

Registered in England no: 08393380

A Company Limited by Guarantee

TATOC Consumer Helpline is a charity registered with the Charity Commission registered no: 1158892

RSS Feed

On Social Media

Visit Us On TwitterVisit Us On Facebook