TATOC Consumer Helpline

Email: info@tatocconsumerhelpline.eu

UK Helpline: 0845 230 2430 | 0345 230 2430

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    TATOC Consumer Helpline Christmas Opening Hours

    TATOC Consumer Helpline Christmas Opening Hours       Friday 23 December – 9am to 5.00pm Sunday 25 December – Closed Monday 26 December – Closed Tuesday 27 December – Closed Wednesday 28 December – Closed Thursday 29 December — Closed Friday 30 December – Closed Saturday 31 December to Monday 2 January – Our office will be closed for…

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    TATOC Helpline Consumer Guides

    Looking for timeshare advice? Think you have been scammed and need help claiming it back? Want to find a reputable timeshare resale company? Then the TATOC Helpline Consumer Guides will be able to help. TATOC has put together a number of consumer guides on a range of topics which you can read online or download. You can view the full…

  • in: Current News, featured  | 

    Helpline launches LiveHelp function

    The TATOC Consumer Helpline has launched a new LiveHelp function on their website for those who prefer to communicate online rather than telephone or email for assistance and support. The live support function will be open during working hours (Monday to Friday, 9am to 4:30pm) and opens a direct line of communication with website visitors. It will allow the Helpline…

FAQ 22: What is a club trust?

In the Club-Trust system, the ‘occupancy rights’ in the holiday accommodation are vested in a company controlled by the Trustee (the ‘Owning Company’). This company does not trade, thus negating any risk of financial failure affecting consumers’ holiday ownership.  If the developer of the resort or club gets into financial difficulties, the holiday accommodation remains protected from its creditors. The…

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  • FAQ 23: In timeshare what is escritura and a notary?

    Escritura is the Spanish/Portuguese word for a deed or document, and this system of timeshare is often used in those countries. Simply, it is like buying a house in the UK whereby your ownership is recorded by a lawyer or solicitor with the land registry, except that with timeshare you just have your particular timeshare week(s) registered. Escritura is the…

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  • FAQ 25: What is the current legislation covering timeshare?

    A new timeshare directive – Directive 2008/122/EC – for the “protection of consumers in respect of certain aspects of timeshare, long-term holiday products, re-sale and exchange” was passed by the European Parliament in Strasbourg on 22nd October 2008.  There was an overwhelming majority in favour of the Directive with 674 votes for it, 11 against and 10 abstentions. The new…

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  • Industry plans musical memorial

    The timeshare industry is coming together to launch a musical memorial to the late Ron Haylock, one of its most influential figures and leading lights. A fund has been set up to create the ‘Ron Haylock Music Room’, which will be located at the Christel House School in South Africa, and thus linking two of his passions – music and…

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Physical Address:
Manchester House
84 -86 Princess St
United Kingdom
M1 6NG

Registered Address:
South Street
EX13 5AD

Contact Details

E: info@tatocconsumerhelpline.eu
T: UK Helpline: 0845 230 2430 or 0345 230 2430

Registered in England no: 08393380

A Company Limited by Guarantee

TATOC Consumer Helpline is a charity registered with the Charity Commission registered no: 1158892

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