TATOC Consumer Helpline

Email: info@tatocconsumerhelpline.eu

UK Helpline: 0845 230 2430 | 0345 230 2430

FAQ 26: What are the rules governing my resort/club and where do I find them?

A timeshare resort or points club is a relationship between a number of parties:

  • The developer who built the resort or who currently own it
  • The management company who provide and manage the day-to-day maintenance of the resort and all its facilities
  • The owners who purchase time at the resort

There may also be a trustee (in the club-trust system) and an owners committee (an elected body of owners formed to represent owners interests to the developer and management company).

For each timeshare resort, club or other product there will be a document which details how the product works, together and all the benefits and responsibilities resting with all the parties involved. This document may be called the “constitution”, “articles”, “scheme regulations” or “scheme rules” etc.  For an owner it will describe in detail what the product is and how it works.

It will also detail owner responsibilities such as the payment of annual charges and other requirements the product places on them.  It is a binding set of rules governing the businesses who provide the product and services and the consumers who use it.

You should be given a copy when you purchase your product but the documents change from time-to-time and you should be sure you have access to the latest document.  It should be readily available to you from your resort, the developer, the management company or from the owners committee where there is one.

Some companies also publish their documents on their a website, although it may be restricted to the members-only area and you may need to register to have access to this.

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tatoc consumer help

TATOC, the Timeshare Association, is celebrating its 25th anniversary in 2014. The TATOC Consumer Helpline is TATOC's flagship service providing advice, support and information to timeshare owners and the general public. If you have a question about timeshare, don't hesitate to contact the Helpline team.

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