TATOC Consumer Helpline

Email: info@tatocconsumerhelpline.eu

UK Helpline: 0845 230 2430 | 0345 230 2430

FAQ 8: I think I have lost money to a scam timeshare resale company. Can you help?

Unfortunately there are a number of scam timeshare resale companies operating in a dishonest or illegal manner who prey on timeshare owners offering them false hope of selling their timeshare property for unrealistically high prices.  Many imply or even state they have a buyer already waiting and ready to purchase the timeshare, often saying the purchaser has already paid a deposit, and take a considerable deposit from the timeshare owner as a ‘security payment to enable the sale to go through’.

The information given is confusing; misleading and does not honestly represent the service available from the company and, in some cases, is dishonest and fraudulent.  This practice is well known within the industry, consumer bodies, U.K. Government departments such as the Office of Fair Trading (OFT) and the department for Business Innovation and Skills (BIS), and the wider European Parliament. The above consumer scam is now prohibited under EU Directive 2008/122/EC which was implemented in all EU member states from 23rd February 2011.

If you believe you have been caught by such a company and need further help please call the TATOC Consumer Helpline on 0845 230 2430. Further information on this can be found in TATOC Consumer Guide 13 here.

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tatoc consumer help

TATOC, the Timeshare Association, is celebrating its 25th anniversary in 2014. The TATOC Consumer Helpline is TATOC's flagship service providing advice, support and information to timeshare owners and the general public. If you have a question about timeshare, don't hesitate to contact the Helpline team.

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