Solution For Timeshare, a company linked to ITRA, claims to offer a ‘legal cancellation’ of timeshare contracts to owners.
Following a complaint by KwikChex about the testimonials featured on the company’s website (www.solutionfortimeshare.com), in which it challenged whether these were genuine, the Advertising Standards Association (ASA) carried out an investigation. It is also noted that similar testimonials, with different names and locations, also appeared on the Swedish version of their website.
Solution for Timeshare did not respond to the ASA’s enquiries and the ASA was concerned by its lack of response and apparent disregard for the Code which was a breach of the CAP code (Edition 12) rule 1.7.
The ASA noted that Solution for Timeshare had provided no evidence relating to the voracity of either the English or Swedish testimonials of why they appeared similar. Because the ASA had not seen evidence to demonstrate that the testimonials were genuine, it concluded that the ad was misleading.
As a result, the advertisement must not appear again in its current form and Solution for Timeshare were told to ensure that they held evidence that their testimonials were genuine and then referred the matter to the CHP compliance team.
TATOC, the Timeshare Association, is celebrating its 25th anniversary in 2014. The TATOC Consumer Helpline is TATOC's flagship service providing advice, support and information to timeshare owners and the general public. If you have a question about timeshare, don't hesitate to contact the Helpline team.
Money recovered Jan – Oct 2016
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— December 20, 2016
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— March 18, 2014
Looking for timeshare advice? Think you have been scammed and need help claiming it back? Want to find a reputable timeshare resale company? Then the TATOC Helpline Consumer Guides will be able to help. TATOC has put together a number of consumer guides on a range of topics which you can read online or download. You can view the full…
— March 18, 2014
The TATOC Consumer Helpline has launched a new LiveHelp function on their website for those who prefer to communicate online rather than telephone or email for assistance and support. The live support function will be open during working hours (Monday to Friday, 9am to 4:30pm) and opens a direct line of communication with website visitors. It will allow the Helpline…