When timeshare originally began in the 1960s, owners would typically buy one or more specific week(s), in a specific apartment at a specific resort. This is known as fixed week timeshare. For example, week 32 in apartment ‘Seaview 5’ at the Flamingo Royal resort in Spain. They would use this dedicated week each year on an ongoing basis.
Over time consumer needs evolved and they were looking for a more flexible product. Timeshare exchange helped a great deal to meet this aspiration but a product known as ‘floating time’ was also introduced whereby a consumer purchased a week at a particular resort without being fixed to a particular apartment or the same specific week each year. This form of timeshare purchase was quite popular for a while but is now rarely available.
As owners’ needs evolved still further, their requirements for more flexible holidays and short breaks has seen the emergence of vacation clubs utilising timeshare points (also known as points-systems or points-clubs).
Timeshare-points programs give the owner an annual allocation of points dependent on the level of their ownership. These points are issued each year and become holiday ‘currency’ which gives owners far greater flexibility on the choice of resort, the time of year and the size of apartment.
Owners request holidays from their scheme operator and the number of points required to take a particular holiday will vary based on a published points chart. The points chart will allow for factors such as:
- The size, nature, location and popularity of the resort
- The size of the accommodation
- The duration of the holiday
- The popularity of the season
- The time of year
TATOC, the Timeshare Association, is celebrating its 25th anniversary in 2014. The TATOC Consumer Helpline is TATOC's flagship service providing advice, support and information to timeshare owners and the general public. If you have a question about timeshare, don't hesitate to contact the Helpline team.
Money recovered Jan – Oct 2016
*This is the amount of money that the Helpline has been able to assist clients reclaim if all advice has been followed.
— December 20, 2016
TATOC Consumer Helpline Christmas Opening Hours Friday 23 December – 9am to 5.00pm Sunday 25 December – Closed Monday 26 December – Closed Tuesday 27 December – Closed Wednesday 28 December – Closed Thursday 29 December — Closed Friday 30 December – Closed Saturday 31 December to Monday 2 January – Our office will be closed for…
— March 18, 2014
Looking for timeshare advice? Think you have been scammed and need help claiming it back? Want to find a reputable timeshare resale company? Then the TATOC Helpline Consumer Guides will be able to help. TATOC has put together a number of consumer guides on a range of topics which you can read online or download. You can view the full…
— March 18, 2014
The TATOC Consumer Helpline has launched a new LiveHelp function on their website for those who prefer to communicate online rather than telephone or email for assistance and support. The live support function will be open during working hours (Monday to Friday, 9am to 4:30pm) and opens a direct line of communication with website visitors. It will allow the Helpline…